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Frequently Asked Questions
Browse common questions regarding the platform setup
To create a gallery, log into your dashboard, click 'New Album', fill in the event name, date, and location, and hit create. You can then drag and drop photos directly into the uploader.
No! All plans, including our Free plan, allow you to create unlimited albums and galleries. Your only limit is the total storage space allocated to your plan.
You can control download permissions for each album individually in the Album Settings. You can allow downloading of all photos, selected favorites, or disable downloads completely. Clients can download individual original files or a full ZIP file (Pro plan).
Go to your Billing Dashboard and click 'Manage Billing'. This will securely open your Paddle Customer Portal where you can update card details, change subscription tiers, and download all past invoices.
On Pro and Studio plans, you can upload a studio watermark. This watermark is automatically applied to low-resolution preview images displayed to clients. Original files remain unwatermarked and are delivered securely upon client download.
In your dashboard settings, go to the Branding tab. You can upload your studio logo, set custom colors for your galleries, and upload a watermark. Your branding will be applied to all new and existing galleries.
In the album dashboard, click 'Share'. You can copy a direct link, send a custom email invite through the Pixcrest mail helper, or add specific client emails for password-protected access.
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